Refund and Cancellation Policy

There is no payment gateway, wallet or escrow in the ParkSaathi app. The Driver pays the Parking Fee straight to the Host’s UPI ID or as the two of them agree. That money never passes through ParkSaathi, so ParkSaathi has nothing to refund and is not responsible for refunding any Parking Fee, overstay charge, advance or other amount paid between users, as set out in our Terms.

• Drivers can cancel a pending request or an accepted booking in the app at any time before it ends.
• Hosts can decline a request, or cancel an accepted booking, in the app.
• A request the Host does not answer before the slot ends is declined automatically.
• ParkSaathi charges no cancellation fee. Please cancel as early as you can, as a courtesy to the other person. Repeated late cancellations or no-shows may lead to your account being restricted.

If a Driver has already paid the Host and the booking does not go ahead (for example the Host cancels, the space is not available, it is not as described, or the Driver cannot get in), the Driver should ask the Host for a refund directly. We expect Hosts to refund in full, promptly, to the same UPI account, when the space was not provided as booked.

Whether any refund is due, and how much, is for the Driver and Host to agree. ParkSaathi does not decide these disputes, does not guarantee any refund and is not liable if a user does not refund. If a user behaves dishonestly, you can report it to us at info@parksaathi.app and we may restrict or remove their account. For fraud, you can also contact your bank or UPI app, the National Cyber Crime Helpline (1930) or cybercrime.gov.in.

A Driver who stays past the end of their slot may be charged by the Host for each extra hour or part-hour at the Listing’s hourly rate. This is paid directly to the Host and is not refundable by ParkSaathi.

Hosts owe ParkSaathi a 12% Platform Fee on each completed booking. Once paid, the Platform Fee is non-refundable, except in these cases:

• Booking did not take place: the booking was marked completed automatically, but the Driver never arrived and paid nothing, or you could not provide the space and received nothing.
• Duplicate or excess payment: you paid the same due twice, or paid more than you owed.
• Our error: a due was calculated wrongly because of a technical mistake on our side.

Ask within 7 days of the booking’s end time (or of your payment, for a duplicate or excess payment). We review each request manually and may ask for evidence. We may refuse a request that is late, not supported by evidence, or where we believe the booking took place or payment was taken outside the app. Our decision is final, subject to your rights under law.

If approved, we will cancel the unpaid due, or refund the amount to the account you paid from within 7 working days. We do not pay interest on refunds.

Email info@parksaathi.app with the subject “Platform fee refund” and include:

• your registered mobile number;
• the booking date and time (and booking ID if you have it);
• the reason for your request;
• for a payment already made: the UPI transaction ID (UTR) and a screenshot.

We will acknowledge your request within 48 hours.

If a Host raises a false dispute, chargeback or reversal with their bank or UPI app for a Platform Fee that was properly due, the amount stays due, and we may suspend the account and take steps to recover it.

Deleting your account (Profile → Delete account) does not cancel unpaid Platform Fee dues: they stay payable. If you have paid more than you owed when your account is deleted, we will refund the extra as described above. Ask within the 7 days before the account is permanently deleted, as its records are removed after that.

For refund questions or complaints, write to info@parksaathi.app. This inbox is also monitored by our Grievance Officer, as described in our Terms.